Customer Service Field Operations Manager

3 weeks ago


Houston, Texas, United States Whirlwind Steel Buildings, Inc. Full time
Job Overview

The ideal candidate will serve as the primary point of contact for customers, managing inquiries and issues through phone and email to deliver exceptional service. This role is responsible for ensuring customer satisfaction and facilitating smooth communication across departments to resolve issues related to drafting and detailing, engineering, material shortages, deliveries, back charges, and erection challenges.

About Whirlwind Steel Buildings, Inc.

We are a premier metal building manufacturer specializing in the design, fabrication, and delivery of top-quality metal structures. Our unwavering commitment to excellence, innovation, and customer satisfaction has positioned us as an industry leader. We offer competitive compensation and benefits package, including health insurance, 401(k) plan, and paid time off.

Key Responsibilities
  • Manage customer inquiries and issues through phone and email to deliver exceptional service.
  • Assist customers with various field-related challenges, including drafting and detailing questions, engineering inquiries, material shortages, delivery updates, back charges, and on-site erection problems.
  • Work closely with internal teams, including drafting, engineering, manufacturing, and logistics, to route customer issues to the appropriate departments and ensure timely solutions.
  • Liaise with manufacturing plants on project-related questions to align customer expectations with plant operations.
Requirements
  • High School diploma or equivalent.
  • Minimum 5 years of experience in the steel or pre-engineered metal building (PEMB) industry, with a strong understanding of industry terminology.
  • Ability to read and interpret metal building erection plans, shop details, trim details, architectural blueprints, and contract documents.
  • Excellent written and verbal communications skills for managing customer expectations and facilitating cross-department collaboration.
  • Strong organizational and problem-solving skills with a focus on customer satisfaction and timely issue resolution.
  • Skilled in Microsoft Word, Excel, and CRM systems for effective record-keeping and data-entry.

$65,000 - $85,000 per year



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