Field Service Operations Lead

3 weeks ago


Houston, Texas, United States Mazak Full time
Job Title: Field Service Operations Lead

Mazak Corporation is looking for a seasoned Field Service Operations Lead to join our team at our Southwest Technology Center in Houston, TX.

Estimated Salary: $60,000 - $80,000 per year

This leadership role will be responsible for managing a group of field technicians, scheduling their activities, and ensuring that they are equipped to provide exceptional service support to customers.

The successful candidate will have a strong background in customer relations, project management, and supervising teams. A 2-year technical degree or equivalent experience is preferred.

Key Responsibilities:

  • Manage and schedule regional service engineers to ensure optimal resource utilization.
  • Develop and implement effective processes to streamline service operations.
  • Collaborate with the service manager to identify training needs and opportunities for growth and development.
  • Ensure that customer complaints are handled promptly and professionally.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • At least 3 years of experience in a similar role or related field.
  • Excellent communication and problem-solving skills.


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