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Express Service Advisor

1 month ago


Tinley Park, Illinois, United States Orland Toyota Full time

h3JobDescription/h3pTheExpressServiceAdvisorisresponsiblefordeliveringexceptionalcustomerexperiencesatOrlandToyota.Thisroleinvolvesgreetingcustomersinafriendlyandprofessionalmanner,identifyingtheirneeds,andcommunicatingwithtechnicianstoensuretimelycompletionofwork./ppbKeyResponsibilities:/b/pulliGreetcustomerspromptlyandprovideapositivefirstimpression/liliDeterminevehicleneedsbasedoncustomerinformationandinspectionresults/liliUseaconsultativesellingprocesstoassistcustomerswithmaintenanceplanning/liliCommunicatewithtechniciansandpartsassociatestoensureefficientworkcompletion/liliFollowupwithcustomerstoconfirmcompletiontimeandsatisfaction/liliProducerepairorderswithtransparencyandaccuracy/liliMaintainpersonalandprofessionalintegrity/liliMeettargetedsalesgoalsandprovideanexceptionalcustomerexperience/liliAccuratelydocumentrepairandmaintenancecharges/li/ulpbRequirements:/b/pulliSomeexperiencesellingautomotiveserviceworkinadealershiporhigh-volumeservicecenter/liliPossesshigh-energyandapositiveattitude/liliWillingtoworkSaturdays/liliValiddriver'slicense/li/ulpemOrlandToyotaisanequalopportunityemployerandprohibitsdiscrimination/harassmentwithoutregardtorace,color,religion,age,sex,nationalorigin,disabilitystatus,genetics,protectedveteranstatus,sexualorientation,genderidentityorexpression,oranyothercharacteristicprotectedbyfederal,stateorlocallaws./em/p