Technical Escalation Specialist
6 days ago
OscarMike is seeking a highly skilled Technical Escalation Specialist to join our team in Irving, TX. The estimated annual salary for this position is $85,000.
Job Description:This role involves managing day-to-day Hypercare escalations, reviewing dashboards and alerts, handling email escalations, and performing basic triage using tools such as logz/Newrelic triage. The ideal candidate should possess a strong L3 Helpdesk skillset, demonstrating the ability to analyze and address complex issues while working collaboratively with cross-functional teams.
Responsibilities:- Efficiently handle day-to-day Hypercare escalations, ensuring timely resolution and minimizing impact on operations.
- Regularly review dashboards and alerts to identify potential issues and take proactive measures to address them.
- Field and respond to email escalations promptly, providing clear and concise communication to internal stakeholders and clients.
- Utilize tools like logz and Newrelic triage to perform basic triage, drawing conclusions from data and logs to troubleshoot and resolve issues.
- Work closely with L2 Helpdesk and other cross-functional teams to escalate and resolve complex issues that require higher-level expertise.
- Maintain comprehensive documentation of incidents, resolutions, and best practices to facilitate knowledge sharing within the team.
- Possess a strong L3 Helpdesk skillset with the ability to troubleshoot and resolve issues effectively.
- Demonstrate strong analytical and problem-solving skills, with the ability to draw conclusions from data and logs.
- Excellent communication skills, both written and verbal, with the ability to communicate technical information in a clear and understandable manner.
- Collaborative attitude with the ability to work well in a team environment and coordinate with various stakeholders.
- Familiarity with tools such as logz, Newrelic triage is preferred. Basic understanding of IT infrastructure and systems and also need some Python knowledge to write automation scripts.
- Ability to adapt to a fast-paced and dynamic work environment, prioritizing tasks efficiently.
-
Technical Implementation Specialist
6 days ago
Irving, Texas, United States IDR, Inc. Full timeIDR, Inc. is seeking a Technical Implementation Specialist to join one of its top clients in Irving, Texas.The estimated annual salary for this role is around $80,000-$110,000 based on national averages and the required skills.**Job Summary:**We are looking for an experienced IT professional to help with the development, training, and support of our clients'...
-
Technical Support Specialist II
6 days ago
Irving, Texas, United States Irving Independent School District Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist II to join our team at the Irving Independent School District. This role involves providing top-notch technical support and guidance for our district's application service desk.ResponsibilitiesProvide direction and support to junior technical support personnel as needed.Perform tasks...
-
Technical IT Support Specialist
6 days ago
Irving, Texas, United States Cinter Career Full timeJob OverviewCinter Career is seeking a skilled Technical IT Support Specialist to join our team. This role involves providing exceptional support and ensuring the stability of automated business processes.
-
Technical Operations Specialist
5 days ago
Irving, Texas, United States PTR Global Full timeAbout the RoleWe are seeking a skilled Technical Operations Specialist to join our team at PTR Global. This is a critical role that requires someone with a strong background in technical support, logging, and analysis solutions.Job DescriptionMaintain documentation for logging and analysis solutions.Analyze log files for suspicious activity and event data...
-
Technical Systems Specialist
6 days ago
Irving, Texas, United States Everon Full timeAbout the RoleWe are seeking a skilled Technical Systems Specialist to join our team at Everon. In this role, you will be responsible for assisting customers with system trouble and user operations, as well as providing training and support to new personnel.Key ResponsibilitiesAssist customers with technical questions and issues related to alarm systems and...
-
Senior Technical Support Specialist
5 days ago
Irving, Texas, United States SearchPath Mid-Michigan Full time**Job Title:** Senior Technical Support Specialist We are seeking a highly skilled Senior Technical Support Specialist to join our team at SearchPath Mid-Michigan. This role involves providing maintenance and repair services for CNC machine tools at customer locations or remotely. **Key Responsibilities: • Install, maintain, and repair CNC...
-
Technical Specialist
6 days ago
Irving, Texas, United States Watermill Express LLC Full timeAbout UsWatermill Express LLC is a leading provider of water and ice vending solutions. We are committed to delivering exceptional customer service and support to our clients across the country.Job OverviewWe are seeking a highly skilled Technical Specialist to join our team in the DFW region. As a Technical Specialist, you will be responsible for performing...
-
Cloud Architect Specialist
5 days ago
Irving, Texas, United States PTR Global Full timeJob Title: Cloud Architect SpecialistOverview: At PTR Global, we are seeking an experienced Cloud Architect Specialist to lead our cloud native application architecture efforts on the Azure platform. As a key member of our team, you will oversee the technical approach of application design, collaborate with developers, and create required architecture and...
-
HVAC/R Technical Support Specialist
2 days ago
Irving, Texas, United States Johnson Controls Full timeJob OverviewWe are seeking a highly skilled HVAC/R Technical Support Specialist to join our team at Johnson Controls.
-
Irving, Texas, United States Canon Solutions America, Inc. Full timeAbout the PositionWe are seeking a skilled Technical Service Specialist to join our team at Canon Solutions America, Inc.This role is ideal for individuals who enjoy working with technical devices and providing excellent customer service.
-
Equipment Maintenance Specialist
2 days ago
Irving, Texas, United States HelloFresh Full timeJoin Our Team as an Equipment Maintenance SpecialistWe're seeking a skilled and detail-oriented Equipment Maintenance Specialist to join our team at HelloFresh. As a key member of our maintenance team, you'll play a crucial role in ensuring the smooth operation of our facilities and equipment.About UsHelloFresh is a leading meal kit company that's passionate...
-
Technical Support Specialist
6 days ago
Irving, Texas, United States DMG MORI USA, INC Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at DMG MORI USA, INC. As an Applications Engineer in the South Region, you will provide technical support for customers, sales, and trade shows for CNC Machines.Job SummaryThe successful candidate will have a strong understanding of CNC programming, metal cutting, and...
-
Irving, Texas, United States Canon Solutions America, Inc. Full timeJob OverviewWe are seeking a skilled Technical Service Specialist to join our team at Canon Solutions America, Inc.Key Responsibilities:Deliver exceptional service and support to customers by providing efficient maintenance and repair of Canon equipment in accordance with industry standards.Collaborate with internal teams to ensure seamless execution of...
-
Technical Support Specialist
6 days ago
Irving, Texas, United States Moxie Pest Control Full timeAbout the JobWe are seeking a skilled Technical Support Specialist to join our team at Moxie Pest Control. This is a full-time opportunity that offers a competitive salary and benefits package.Job SummaryThe Technical Support Specialist will provide technical assistance and support to end-users who are experiencing computer-related issues. This role involves...
-
Senior Project Manager
6 days ago
Irving, Texas, United States SysMind Tech Full timeAt SysMind Tech, we are seeking a highly skilled Senior Project Manager to lead our technical projects. This is a long-term opportunity in Irving, TX, with a hybrid work setup.Estimated Salary: $120,000 - $160,000 per yearJob DescriptionWe are looking for a seasoned project manager with expertise in Agile methodologies and experience with Pega. The ideal...
-
High-End Multi-Store Support Specialist
7 days ago
Irving, Texas, United States AXA Professionals Full timeAt AXA Professionals, we are seeking a highly skilled High-End Multi-Store Support Specialist to join our team. This is a challenging and rewarding role that will require you to travel extensively to various store locations to provide technical support and maintain the smooth operation of technology systems.Job DescriptionWe are looking for an individual who...
-
Elite Tax Resolution Specialist
6 days ago
Irving, Texas, United States Elite Full timeWelcome to Elite, where we are seeking a highly skilled Tax Resolution Specialist to join our team. As a key member of our Customer Service department, you will play a critical role in providing exceptional customer service and resolving complex tax-related issues for our borrowers.About the RoleThis is a Hybrid position, requiring one day of in-office work...
-
Senior Oracle Database Developer
7 days ago
Irving, Texas, United States The Dignify Solutions LLC Full timeJob OverviewThe Dignify Solutions LLC is seeking a highly skilled Senior Oracle Database Developer to join our team as a System Automation Specialist. As a key member of our development team, you will be responsible for designing, developing, and implementing high-quality Oracle PL/SQL packages, UNIX/LINUX shell scripts, and deployment scripts for...
-
AP Specialist
7 days ago
Irving, Texas, United States Builders FirstSource Full timeWe are Builders FirstSource, America's largest supplier of building materials and services to the professional market. With a focus on customer satisfaction, our team is dedicated to delivering exceptional results every day.As an AP Specialist at Builders FirstSource, you will play a critical role in resolving exceptions and escalation issues that enter the...
-
Senior Procurement Specialist
6 days ago
Irving, Texas, United States Christus Health Full timeAbout the RoleWe are seeking a highly skilled Senior Procurement Specialist to join our team at Christus Health. As a key member of our procurement team, you will be responsible for providing strategic support to ensure timely and efficient delivery of supplies and equipment.Job SummaryThe Senior Procurement Specialist will provide leadership and guidance to...