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Member Service Representative II
2 months ago
We are seeking a highly skilled and motivated Member Service Representative II to join our team at Members 1st Federal Credit Union. As a key member of our branch operations team, you will play a critical role in supporting the growth and development of our members, while also contributing to the overall success of our organization.
Key Responsibilities- Provide exceptional member service and support to meet the needs of our members, including identifying and addressing their product and service needs.
- Assist with the growth of deposits, loans, and service ratio, while maintaining a member-focused culture that influences the use of technology.
- Collaborate with departmental partners to provide a seamless experience for members, including resolving issues and providing solutions.
- Perform lobby engagement and provide coverage for other departments and functions as needed.
- 3-5 years of professional experience in financial services or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with members, associates, and departmental partners.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and take initiative.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Competitive compensation and benefits package, including health, dental, and vision insurance.
- 401(k) plan with up to 10% company match.
- Associate tuition assistance program.
- 11 paid holidays and generous paid time off policy.
- Opportunities for professional development and growth within the organization.
We are a values-driven organization that prioritizes the well-being and success of our members, associates, and communities. We believe in the philosophy of WE > me, and strive to create a culture of inclusivity, respect, and collaboration.
