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Member Service Representative II
1 month ago
We are seeking a highly skilled and motivated Member Service Representative II to join our team at Members 1st Federal Credit Union. As a key member of our branch operations team, you will play a critical role in supporting the growth of deposits, loans, and service ratio.
Key Responsibilities- Identify and meet the product and service needs of members, promoting a member-focused culture that influences the use of technology.
- Collaborate with departmental partners to provide a seamless experience for members, ensuring compliance with credit union policies and procedures.
- Provide superior service, support branch growth and service, and demonstrate a consultative sales culture with members and staff.
- Ensure compliance through adherence to all credit union policies and procedures, and foster a culture of innovation and problem-solving.
- 3-5 years of professional experience in financial and industry technology or equivalent work experience.
- Excellent communication and interpersonal skills, with the ability to demonstrate empathy and lead, take charge, and offer opinions and direction.
- Advanced organizational and time management skills, with the ability to work extended evening and weekend hours and travel to other locations to provide extended hours coverage.
- Familiarity with PCs and applicable software, with the ability to communicate effectively in English, both orally and in writing.
At Members 1st, we value diversity, inclusion, and belonging, and we are committed to providing a healthy work-life balance. We offer a competitive compensation package, nationally recognized 401K with up to 10% company match, and a multitude of benefits and incentives to stay mentally and physically healthy.
We are a company that grows with you - personally and professionally. If you are a motivated and results-driven individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.
