Retention Agent with Collections Focus
3 weeks ago
We are seeking a motivated and experienced retention agent to join our customer support team at Wellness Research and Consulting. As a key member of our team, you will play a crucial role in ensuring the timely completion of customer transactions.
In this role, you will be responsible for placing 100+ calls daily to complete online and direct mail order purchases when credit cards have failed. You will also work closely with our Finance and Operations team to ensure accurate reporting and provide overflow support for internal and external customer support lines.
We offer a competitive estimated salary range of $50,000 - $70,000 per year, depending on experience. In addition, you will enjoy a dynamic work environment and catered bi-weekly luncheons.
Key Skills:
- Strong collection and retention experience
- Excellent communication and negotiation skills
- Ability to work effectively under stress and meet deadlines
- Proficient in MS Office and accurate data entry skills
- Strong analytical and problem-solving skills
- Ability to work well within a team as well as independently
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