Customer Service Representative
1 week ago
At Vaco, we help professionals achieve career growth opportunities by matching them with top companies. We have an exciting opportunity for a Call Center Customer Service Representative to support the efforts of a growing company.
Job Summary:This role is responsible for communicating with patients and physicians in a timely and professional manner. The ideal candidate will create a positive impression while scheduling patient appointments according to clinic operating standards.
Key Responsibilities:- Answer all incoming calls with exceptional customer service and a focus on compassionate patient-centered care.
- Schedule new, return, and referring provider appointments within assigned groups or transfer to level II agents.
- Accurately schedule patient appointments in accordance with physicians' templates and guidelines using access center technologies.
- Regularly monitor guided schedule documents to ensure up-to-date scheduling compliance.
- Determine appropriate physicians for all non-directed referrals.
- Reschedule patients using proper functions.
- Field non-clinical patient questions or transfer to appropriate clinical parties.
- Set patient expectations for their visit ensuring an excellent patient experience.
- Call patients to reschedule appointments when clinics are cancelled.
- Use Allscripts, Centricity Business, online paging systems, and retrieve information from other hospital systems.
- Treat all matters confidentially concerning patient information according to HIPAA guidelines.
- Adhere to group productivity and quality metrics.
- Call Center experience.
- Problem-solving skills.
- Friendly, customer-focused personality.
- Covid (2 shots) and Flu Vaccine.
- Pass a federal and state background check/drug screen.
- HS Diploma/GED.
- College tuition reimbursement.
- Full medical benefits.
- $16-$20/hour based on experience.
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