Call Center Support Specialist
3 days ago
We're a leader in tech transformation, consulting, and system modernization for some of the nation's most important federal agencies.
Our culture values purpose as much as progress, and we're inviting passionate, forward-thinking individuals to join us on this journey.
Job OverviewGoldschmitt and Associates is seeking Call Center Employees to assist customers with loan operations via the call center phone/operational system.
Key Responsibilities:- Maintain Command Center
- Actively participate in training and apply lessons learned to provide excellent customer service in accordance with SBA needs/scripts/guides etc.
- Ensure phone is staffed properly each day
- Respond to incoming calls and emails
- Perform Real-time queue monitoring
- Monitor call flows, queues, and day-to-day operations to meet the needs of SBA and end-user
- Additional duties as assigned
- Competitive salary range: $45,000 - $55,000 per year
- Flexible schedules and telework options
- A comprehensive benefits package
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Call Center Specialist
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