International Trade Specialist

6 days ago


Peabody, Massachusetts, United States Expeditors International Full time

Job Summary

We are seeking a highly skilled and detail-oriented Export Customer Service Agent to join our team at Expeditors International. As a key member of our Export Department, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service.

Key Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Air Export files and reporting
  • Use Workflows on a daily basis
  • Ensure arrival notices are communicated to overseas and customers
  • Ensure accurate and timely client and Service Providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
  • Meet compliance at all times with internal and external regulations in accordance with government regulations
  • Understand department process flow, looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures are in place and updated
  • Meet KPI standards in accordance with the Company's procedure
  • Overseas communications, timely responses to requests (internal and external)

Requirements

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of air documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • IATA certification (preferred)
  • Fluent in English

Benefits

  • Expeditors offers excellent benefits
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

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