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Field Service Technician

2 months ago

Colorado Springs, Colorado, United States Arcfield Full time
Job Summary

Arcfield is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and configuring network security systems at customer sites, integrating the systems with customer infrastructure components, and providing technical support to ensure seamless system operation.

Key Responsibilities
  • Install and configure network security systems at customer sites
  • Integrate systems with customer infrastructure components, including email servers, file servers, time servers, PKI servers, continuous monitoring systems, VM Servers, and KVM capabilities
  • Provide technical support to customers to ensure system operation and troubleshoot any issues that may arise
  • Collaborate with product development teams to maintain awareness of new security and functional features being introduced in upcoming system releases
  • Support a broad range of activities, including functional testing, system installation prototyping, customer training, customer technical support, and system hardware staging
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
  • 5-7 years of experience in a related field, or MS 3-5, or PhD 0-2, or High School Diploma or Associates Degree and at least 9 years of experience
  • Basic working knowledge of Linux OS, Microsoft Windows, desktop applications, JAVA script, computer networking, and VM technologies
  • Excellent written and verbal communication skills
  • Ability to quickly obtain and maintain a TS/SCI clearance
Preferred Qualifications
  • Strong working knowledge of UNIX OSs, Microsoft Windows, desktop applications, computer networking and protocols, Virtual Machine technologies, UNIX scripting, XML technologies/tools, Active Directory, and MS Exchange
  • Experience with system integration, network troubleshooting, system troubleshooting, and regular expressions
  • Familiarity with multi-level secure system architectures and system approval processes
  • Good understanding of software development processes sufficient to support collaboration with software engineering teams developing future product capabilities to better meet customer requirements
  • Active TS/SCI clearance or TS clearance with ability to obtain and maintain SCI access
Benefits

Arcfield offers a competitive salary range of $66,535.11 to $115,686.42, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, life insurance, paid time off, holiday pay, short-term and long-term disability, retirement and savings, learning and development opportunities, wellness programs, and other optional benefit elections.

Arcfield is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.