Senior Field Service Technician
3 weeks ago
As a Field Service Technician at Motorola Solutions, you will be responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. This role requires strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.
Key Responsibilities
- Post-sale installation, optimization, maintenance, and management of highly technical mission-critical communication systems.
- Maintain optimal performance levels across an integrated system while taking a proactive approach to system-level alarms and errors.
- Perform system hardware and software installation and optimization, including advanced troubleshooting skills.
- Manage system availability through routine system maintenance and performance monitoring.
- Perform preventative maintenance routines to ensure proper system operation, focusing on trend analysis and documentation of results.
- Develop solutions to difficult technical problems encountered during system implementation, upgrades, or support issues.
- Collaborate with System Managers, Engineering, Project Management, Sales, System Technologists, and Public Safety Partners to effectively design, implement, optimize, and cut-over advanced communication systems that meet or exceed customer expectations.
- Solve customer problems quickly during stressful situations, utilizing equipment commonly used in the optimization and testing of Motorola Two-Way Radios (Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), ethernet testers, etc.).
Requirements
- 3+ years of experience in Electronics, Systems, Field Service, Network Support, IT Support, testing, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
- Associates Degree or EET, Technical Certified, Project Management, IT Certified, or Military Technical Certified.
- CET will be required within 6 months of hiring.
- FCC License and industry certifications are a plus.
- Must have/keep a clean driving record.
- Able to develop and present technical training.
- Provides guidance in integrating new tools solutions into the operations of the team.
- Must be a US Citizen and able to obtain background clearance as required by US government customer(s).
- Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as have/keep a clean driving record.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email Motorola Solutions
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