Customer Service Representative

3 weeks ago


Biloxi, Mississippi, United States TEKsystems Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing world-class customer support to our partners in a 24x7x365 environment.

Key Responsibilities:

  • Answer inbound calls, chats, and emails in a professional manner, adhering to company and departmental policies.
  • Assist customers in diagnosing and resolving voice, data, video, and connectivity issues.
  • Communicate with customers via phone, chat, email, and other means of communication in an efficient, friendly, courteous, and helpful manner.
  • Analyze and resolve issues according to specific client requirements.
  • Work in a fast-paced call center setting.
  • Accurately document details of support with proper information.
  • Follow standard policy and procedure for performing specific services.
  • Provide clear and effective communication, building a positive rapport with different types of customers over the phone.
  • Create relationships by partnering and collaborating with peers, supervisors, and higher-level service center personnel to answer more complex customer questions.
  • Follow-up and educate customers on all inquiries that were not immediately resolved.
  • Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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