Customer Service Specialist: New Albany, MS

3 days ago


New Albany, Mississippi, United States American Cash Advance Company Full time

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at American Cash Advance Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

**Key Responsibilities**

• Maintain positive customer relationships and build trust through effective communication

• Create business opportunities for company growth and development

• Manage delinquent accounts and negotiate payment plans with customers

• Record and communicate information about collection efforts

• Sort and file correspondence and maintain accurate records

• Receive payments and post amounts paid to customer accounts

• Develop and maintain knowledge of company policies and procedures

• Collaborate with team members to achieve sales and customer service goals

• Stay up-to-date with industry trends and best practices in customer service

**Requirements**

• High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of customer service experience in a fast-paced environment

• Excellent communication and problem-solving skills

• Ability to work in a team environment and adapt to changing priorities

• Basic computer skills and proficiency in Microsoft Office

• Valid driver's license and reliable transportation

• Ability to pass a background screening, including driving record

**What We Offer**

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance


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