Retail Customer Engagement Specialist

1 week ago


Federal Way, Washington, United States FIRST CASH FINANCIAL SERVICES INC Full time

Retail Sales Associate - CA#2980

Job Category: Customer Service Requisition Number: RETAI03259

Job Overview

At First Cash Financial Services Inc, a prominent operator of pawn stores with over 2,600 locations across five countries, we value our employees as competitive and passionate sales professionals. We are dedicated to fostering a workplace that balances professional and personal life while providing our customers with reliable service.

We encourage bilingual candidates to apply.

What We Offer:

  • Competitive compensation structure (hourly base plus commission)
  • Flexible working hours
  • A dynamic and enjoyable work atmosphere
  • Employee Referral Program
  • Opportunities for internal promotions and career advancement
  • Employee discounts

Comprehensive Benefits for Full-Time Employees:

  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Tuition Reimbursement

Key Responsibilities:

  • Demonstrate a strong commitment to customer service excellence
  • Exhibit a high-energy and welcoming sales demeanor
  • Engage with various merchandise categories including jewelry, electronics, tools, and more
  • Thrive in a fast-paced team environment
  • Interact with customers to assess their needs and recommend suitable financial or merchandise solutions
  • Manage inventory, handle cash transactions, and merchandise effectively
  • Conduct sales and loan transactions with professionalism
  • Ensure compliance with established policies and procedures
  • Possess computer skills and operate standard office equipment
  • Work independently and as part of a team
  • Participate in required training sessions, both in-person and online
  • 1+ years of experience in customer service and sales preferred
  • Bilingual (Spanish) is a significant advantage

ADA Notice:

Individuals with disabilities are entitled to reasonable accommodations to ensure equal employment opportunities. If you require assistance during the application or interview process, please reach out to Human Resources.

Qualifications:

Skills:

Behaviors:

Motivations:

Education:

Experience:

Licenses & Certifications:



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