Guest Services Representative

3 days ago

Kapolei, Hawaii, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will play a critical role in providing exceptional experiences for our owners and guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Check-in and Check-out Process: Welcome and check-in guests, review property amenities, services, and local areas of interest and activities.
  • Guest Support: Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
  • Room Features and Amenities: Identify and explain room features to guests, such as the use of room keys, ice and vending areas, and other essential information.
  • Follow-up and Follow-through: Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Communication and Teamwork: Answer telephone calls, route calls to the proper department as applicable, and interact with colleagues and guests professionally and promptly.
Requirements
  • Availability and Flexibility: Available to work various shifts, holidays, and both weekend days.
  • Physical Demands: Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lifting and Carrying: Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Language Skills: Bilingual in English and Japanese required.
What We Offer
  • Competitive Pay and Benefits: Medical/Dental/Vision/401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling & family support, and growth and development opportunities.
  • Site-Specific Perks: Free on-site parking, discounts to onsite food outlets and services, complimentary coffee and tea, quarterly luncheon celebrations and awards, company-branded hats, t-shirts, sunscreen, sunglasses for outdoor associates, local restaurant discounts, discounted theme park tickets and rental cars, and community service opportunities.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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