Supply Chain Supervisor

5 days ago

Dearborn, Michigan, United States Penske Truck Leasing Full time
Job Summary

We are seeking a highly skilled Supply Chain Supervisor to join our team at Penske Truck Leasing. As a Supply Chain Supervisor, you will be responsible for supervising and leading a team focused on operational activity, including material follow-up, supplier compliance, and customer escalation. You will supervise hourly associates and be responsible for performance management and first point of escalation. Actively involved in the hiring process as well as customer interactions. Responsible for reporting out KPI's that drive the business based on customer requirements. Partners with team of hourly associates to develop processes that exceed customers day-to-day expectations. Actively looks for continuous improvement opportunities to streamline the teams' daily processes and activities.

Key Responsibilities
  • Communicate and drive performance standards.
  • Lead team of hourly employees (includes performance review, corrective action, and goal setting).
  • Provide detailed instruction to various personnel via email and phone.
  • Ensure team is fully staffed, play an active role is hiring and developing talent.
  • Monitor attendance.
  • Act as next level escalation for customer inquiries.
  • Assist with new customer process implementations.
  • Prioritize time sensitive situations.
  • Work with team to provide excellent customer service.
  • Drive the team to meet customer's KPI's, and ensure they are met on a daily and weekly basis.
  • Track parts to ensure on time delivery is met.
  • Analyze process data and work on continuous improvements.
  • Identifying process gaps and streamline inefficiencies.
  • Ensuring all business needs are covered including when there are vacations, illness, etc.
Requirements
  • 2 - 4 years of experience in the logistics / supply chain industry.
  • Bachelor's degree strongly preferred.
  • Previous experience in a supervisory role.
  • JDA Transportation Management System experience preferred.
  • Must have strong attention to detail and effective communications skills.
  • Strong customer focus.
  • Must be skilled in Problem Solving / Process Improvement.
  • Ability to manage multiple tasks and prioritize time sensitive situations.
  • Advanced desktop computer skills including Microsoft Excel and Outlook required.
  • Must be able to learn and regularly operate various computer systems across different platforms.
  • Ability to lead and develop team of hourly associates.
  • Ability to develop and maintain professional working relationships with customers as well as Penske personnel.
  • Team player with flexibility in working different shifts.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.

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