Customer Service Specialist
2 weeks ago
We have an exciting opportunity for a Customer Service Specialist to join our team in Cypress, CA.
This role is responsible for delivering exceptional customer service, working closely with customers, dealers, and internal departments to ensure satisfaction.
- Key Tasks:
- Create routine correspondence for customers and dealers. Perform mail mergers, manage incoming mail, and distribute it daily.
- Develop departmental reports with the management team. Investigate unidentified checks, coordinating with dealers, customers, and financial institutions.
- Support internal and external audit requests by facilitating documentation.
- Handle incoming calls, provide basic information to customers, and manage department voicemails.
- Collect documents from dealers, dispatch correspondence, and upload customer documents into appropriate systems.
- Ensure compliance with company policies and procedures, adhering to state and federal laws and regulations.
- Support Recovery, Repossession & Remarketing Administrators.
- Perform other duties as assigned.
Compensation:$43,890 to $72,420 per year. Base pay is experience-based, part of Yamaha's Total Reward program.
Supervises:Department Manager
We strive to create an inclusive work environment where everyone feels valued and respected.
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