Customer Service Specialist

2 weeks ago


Cypress, California, United States YAMAHA MOTOR Co. Ltd. Full time
Customer Service Specialist - Cypress

We have an exciting opportunity for a Customer Service Specialist to join our team in Cypress, CA.

This role is responsible for delivering exceptional customer service, working closely with customers, dealers, and internal departments to ensure satisfaction.

  • Key Tasks:
  • Create routine correspondence for customers and dealers. Perform mail mergers, manage incoming mail, and distribute it daily.
  • Develop departmental reports with the management team. Investigate unidentified checks, coordinating with dealers, customers, and financial institutions.
  • Support internal and external audit requests by facilitating documentation.
  • Handle incoming calls, provide basic information to customers, and manage department voicemails.
  • Collect documents from dealers, dispatch correspondence, and upload customer documents into appropriate systems.
  • Ensure compliance with company policies and procedures, adhering to state and federal laws and regulations.
  • Support Recovery, Repossession & Remarketing Administrators.
  • Perform other duties as assigned.

Compensation:$43,890 to $72,420 per year. Base pay is experience-based, part of Yamaha's Total Reward program.

Supervises:Department Manager

We strive to create an inclusive work environment where everyone feels valued and respected.



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