Customer Service Ambassador
6 days ago
We are seeking a Customer Service Ambassador to join our team at Spring Cypress AL and MC.
The estimated salary for this position is $40,000 - $60,000 per year, based on the job requirements and location.
**Job Description:**
A Customer Service Ambassador is responsible for providing exceptional customer service to residents, guests, and employees. Key responsibilities include:
- Receiving and directing internal and external calls
- Taking complete messages with pertinent information and communicating them to the intended recipient
- Greeting residents, visitors, and employees
- Answering inquiries and providing directions
- Collating brochures for marketing purposes
**Responsibilities:*
The Customer Service Ambassador will be responsible for:
- Carrying out telephone answering and reception duties as required
- Taking complete messages with pertinent information and communicating them to the intended recipient
- Greets residents and visitors, answers inquiries, and gives directions
- Prepares meal tickets for team members and family members
- Updates the Resident Phone List and Roster, Move-In and Move-Out Register, Guest and Sign-In Logs as necessary
- Maintains appointments for residents and family members
- Keeeps desk and entry area neat and organized
- Distributes mail to residents, Executive Director, and Department Coordinators
**Qualifications:*
To be successful in this role, you should have:
- A high school diploma or general education degree (GED) preferred
- One to three years of customer service experience and/or training; or equivalent combination of education and experience
**Benefits:*
We offer a comprehensive benefits package, including:
- Competitive wages
- Access to wages before payday
- Flexible scheduling options
- Paid time off and holidays (full-time)
- Comprehensive benefit package including health, dental, vision, life, and disability insurances (full-time)
- 401(K) with employer matching
- Paid training
- Opportunities for advancement
- Meals and uniforms
- Employee Assistance Program
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