Customer Service Representative

4 days ago


Cypress, California, United States Health Matching Account Services Full time

Job Overview

Health Matching Account Services is seeking a highly motivated and experienced Sales Phone Specialist to join our team. As a Sales Phone Specialist, you will be responsible for working with existing and potential customers to explain the benefits of our enhanced products and services.

Responsibilities:

  • Prepare product or service reports by collecting and analyzing customer information
  • Manage and close incoming sales inquiry calls and close outbound sales calls
  • Provides appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Advise clients on company information, programs and how to navigate company website and portals
  • Routinely use Microsoft Office; Word, Excel, and PowerPoint to complete administrative tasks
  • Maintain a strong knowledge of products through Company Training Program
  • Handle sensitive, confidential information and tasks with tact, discretion, and diplomacy

Requirements:

  • High level of proven sales experience over the phone and persuasion skills
  • Customer service phone experience
  • Punctual (*important to role)
  • Familiar with CRM systems and practices
  • Documentation Skills and Attention to detail
  • Ability to work under pressure and in a fast-paced environments
  • Highly energetic individual, who has a positive, can-do attitude, with ability to multi-task and demonstrate effective time management skills
  • Excellent interpersonal skills and friendly disposition

Benefits:

  • Starting salary: $18 per hour plus commission


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