Customer Service Representative
4 days ago
Job Overview
Health Matching Account Services is seeking a highly motivated and experienced Sales Phone Specialist to join our team. As a Sales Phone Specialist, you will be responsible for working with existing and potential customers to explain the benefits of our enhanced products and services.
Responsibilities:
- Prepare product or service reports by collecting and analyzing customer information
- Manage and close incoming sales inquiry calls and close outbound sales calls
- Provides appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Advise clients on company information, programs and how to navigate company website and portals
- Routinely use Microsoft Office; Word, Excel, and PowerPoint to complete administrative tasks
- Maintain a strong knowledge of products through Company Training Program
- Handle sensitive, confidential information and tasks with tact, discretion, and diplomacy
Requirements:
- High level of proven sales experience over the phone and persuasion skills
- Customer service phone experience
- Punctual (*important to role)
- Familiar with CRM systems and practices
- Documentation Skills and Attention to detail
- Ability to work under pressure and in a fast-paced environments
- Highly energetic individual, who has a positive, can-do attitude, with ability to multi-task and demonstrate effective time management skills
- Excellent interpersonal skills and friendly disposition
Benefits:
- Starting salary: $18 per hour plus commission
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