U-Haul Service Delivery Expert

5 days ago


Worcester, Massachusetts, United States U-Haul Full time
Job Summary:
We're looking for an experienced Customer Service Representative to join our team at U-Haul. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, resolving issues, and promoting U-Haul products and services.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a professional manner.
  • Upsell and cross-sell U-Haul products and services to increase revenue.
  • Process transactions accurately and efficiently using U-Scan technology.
  • Manage inventory levels and maintain a clean and organized workspace.
  • Perform other duties as assigned by management.
Requirements:
  • 2+ years of customer service experience.
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.
Benefits:
  • An estimated salary range of $48,000 to $65,000 annually, depending on location and experience.
  • Comprehensive benefits package.
  • Paid time off, holidays, and sick leave.
  • Professional development opportunities.
Work Environment:
This role requires frequent interaction with customers, coworkers, and supervisors in a fast-paced environment. Physical stamina is necessary to perform tasks such as heavy lifting, bending, and standing.

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