Customer Relations Associate

7 days ago


Worcester, Massachusetts, United States Cornerstone Bank Full time
Job Description

We are seeking a highly skilled Cash Handling Specialist to join our team at Cornerstone Bank. As a Customer Relations Associate, you will play a crucial role in providing exceptional customer service and ensuring the accuracy of transactions.

Key Responsibilities:
  • Cash Handling: Process deposits, withdrawals, payments, night drop bags, and check cashing with precision and efficiency.
  • Customer Service: Provide efficient and effective assistance to customers, addressing their inquiries and concerns in a courteous and professional manner.
  • Product Knowledge: Stay up-to-date on the bank's products and services, identifying opportunities to deepen customer relationships and refer customers to relevant team members.
  • Operational Support: Assist in operational and administrative activities, including opening and closing procedures, ATM balancing, mail deliveries, and general customer inquiries.
Requirements:
  • Customer Service Skills: Demonstrate excellent communication and interpersonal skills, with a strong ability to handle sensitive situations.
  • Attention to Detail: Maintain accurate records and ensure the integrity of transactions.
  • Teamwork: Collaborate effectively with colleagues to achieve shared goals and objectives.
Benefits:
  • Competitive Salary: $45,000 - $60,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits, including medical, dental, vision insurance, and pet insurance.
  • 401(k) Plan: Employer-matched retirement savings plan.
  • Success-Sharing Bonuses: Opportunities for additional compensation based on individual and team performance.


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