Guest Services Representative

13 hours ago

Princeton, New Jersey, United States Sonesta International Hotels Full time

Job Title: Guest Services Representative

About Sonesta International Hotels

Sonesta International Hotels is a leading hospitality company that offers exceptional service and amenities to its guests. As a Guest Services Representative, you will be the first point of contact for our guests and will play a critical role in delivering an exceptional experience.

Job Description

Key Responsibilities

  • Deliver Exceptional Guest Service
    • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Front Desk Operations
    • Register guests, issue room keys, and provide information on hotel services and room location.
  • Communication and Customer Service
    • Answer phones in a prompt and courteous manner.
    • Accurately process all cash and credit card transactions in accordance with established procedures.
  • Security and Compliance
    • Maintain the security of cash, credit card transactions, and guest information.
  • Reservations and Sales
    • Book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates on changes.
    • Up-sell rooms to maximize revenue.
  • Teamwork and Quality Service
    • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Guest Satisfaction
    • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Additional Responsibilities
    • Issue, control, and release guest safe-deposit boxes.
    • Comply with federal, state, and local laws regarding health, safety, and alcohol services.

Qualifications and Requirements

  • Education and Experience
    • High School diploma or equivalent required.
    • One year of previous hotel experience, or retail customer service preferred.
  • Language and Communication Skills
    • Ability to speak, read, and write fluent English; other languages beneficial.
  • Mathematical and Problem-Solving Skills
    • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Soft Skills
    • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Technical Skills
    • Experience with Microsoft Office and Opera systems preferred.
  • Certifications and Licenses
    • Will be required to obtain a ServSafe certification.
    • Valid driver's license required.

Benefits

Sonesta International Hotels recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Variety of Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

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