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Customer Service Associate I

2 months ago

Joplin, Missouri, United States Liberty Full time

At Liberty, we are dedicated to ensuring the sustainability of energy and water resources, which is reflected in our operations and our team culture.

We seek individuals who are passionate about providing exceptional service and who prioritize integrity in their interactions with customers. Our environment fosters creativity, teamwork, and a commitment to continuous improvement, allowing your skills and accomplishments to thrive.

Role Overview

The Customer Service Associate (CSA) plays a crucial role in delivering exemplary service to Liberty's clients and customers, whether they reach out via phone, email, or in person. The CSA serves as the initial point of contact for all customer inquiries, embodying our customer service ethos with professionalism and respect.

Key Responsibilities

The following duties outline the primary responsibilities of this position, though they do not encompass all tasks that may be assigned:

  • Adhere to all applicable laws, regulations, and company policies while performing duties. Ensure compliance with Liberty's security protocols and provide accurate information about our services.
  • Facilitate communication between field and office staff regarding both routine and urgent matters.
  • Over time, develop the necessary skills to efficiently handle customer inquiries and respond in a courteous and timely manner, ensuring customer needs are met.
  • Learn to assess and resolve overdue accounts, assisting customers in establishing suitable payment plans.
  • Address customer emergencies promptly, acting as a liaison between field operations and the customer.
  • Be available for after-hours calls and manage emergency situations, ensuring swift restoration of services.
  • Be prepared to undertake additional customer-focused tasks as required.
  • Demonstrate the ability to manage phone calls effectively, actively listen, and input information simultaneously.
  • Maintain punctuality and reliable attendance.
Qualifications
  • A high school diploma or equivalent certification is required.
  • Prior experience in customer service is essential, along with strong telephone etiquette and communication skills.
  • Organizational, multitasking, and problem-solving abilities are necessary, as well as a basic aptitude for mathematics.
  • Proficiency in computer skills for data entry and reporting tasks is required.
  • Experience in cashiering is preferred.

Liberty is part of Algonquin Power & Utilities Corp., a growing renewable energy and utility company with significant assets across North America and beyond.

For over three decades, we have committed ourselves to providing clean energy and water solutions. Our expansion has diversified our services across various regions and sectors, yet our mission remains steadfast – Sustaining Energy and Water for Life.

Through our operations, we deliver regulated utility services to over one million customer connections, primarily in North America, while our renewable energy portfolio includes over 3 GW of generation capacity.

We are dedicated to fostering a diverse and inclusive workforce. If you are interested in this role, we encourage you to explore this opportunity.

Liberty is an equal opportunity employer, valuing the unique backgrounds and perspectives of each individual. We are committed to creating a safe and respectful environment for all employees, recognizing that their full participation is vital to our collective success.