Airline Customer Service Manager

2 weeks ago


Las Vegas, Nevada, United States WFS Full time

Job Summary

The Customer Service Supervisor role at WFS is a critical position that oversees the delivery of exceptional customer experiences across various airport operations. This includes supervising, coordinating, and controlling passenger service functions, ensuring compliance with company rules and regulations, and maintaining high standards of safety and security.

Key Responsibilities

  • Lead a team of customer service representatives to ensure seamless interactions with passengers, vendors, and other stakeholders.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Monitor and analyze customer feedback, complaints, and suggestions to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve customer issues and concerns.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and performance.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 2 years of experience in customer service, supervision, or a related field.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.

Perks & Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.
  • Access to employee discounts and perks.


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