Group Travel Sales Agent
3 weeks ago
Fareportal is a leading travel technology company that powers a next-generation travel concierge service. With a portfolio of consumer travel brands, including CheapOair and OneTravel, we enable customers to book online, on mobile apps, by phone, or live chat. Our innovative technology and company-owned global contact centers provide customers with access to over 500 airlines, a million lodgings, and hundreds of car rental companies worldwide.
Job SummaryWe are seeking a highly motivated bilingual Group Travel Agent with strong sales acumen and a proven track record of success. As a Group Travel Agent at Fareportal, you will work in our growing Group Travel Department, providing group clients with the best airline, hotel, and vacation package deals in the industry, while delivering the highest level of customer care.
Key Responsibilities- Provide group clients with the best group airfare rates verbally and in writing.
- Offer prompt, accurate, and courteous service to group clients.
- Assist group clients with air, cars, and hotel reservations.
- Contact group travel desks or Sales Account Managers at airlines and follow up by email, phone, or online to negotiate and secure space for clients.
- Provide support and offer solutions to group clients' questions, concerns, changes, cancellations, waivers, refunds, billing clarifications with the highest degree of professionalism.
- Secure new group client sales and retain existing clients through exceptional customer care.
- 3+ years of group or corporate travel agency/airline or hotel experience.
- Prior inbound and outbound call center customer care experience for group clients or internal corporate clients.
- Advanced GDS experience (SABRE and/or Amadeus).
- Savvy Internet research skills for travel-related purposes.
- Familiar understanding of air, cars, and hotel group contracts.
- Basic ticketing knowledge.
- Excellent interpersonal and verbal/written communication skills.
- Familiar with airline NDC tools for group travel agents.
- Bilingual language skills: ability to read, write, and understand legal contracts, negotiate on behalf of Fareportal, and offer competitive group products to clients in both English and Spanish.
- Proficient in Microsoft Office.
- Health, Dental, and Vision Benefits.
- Competitive Paid Time Off and Leave Policies.
- Employee-Friendly Technology and Gadget Policies.
Fareportal is proud to be an equal opportunity employer, committed to maintaining a workplace that is free from unlawful discrimination and harassment. We strive to create a culture of diversity and inclusion for all our team members.
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