Home Delivery Team Lead

4 weeks ago


Ankeny, Iowa, United States Mom's Meals Full time
Job Summary

The Home Delivery Supervisor is responsible for managing a team of 50-60 Home Delivery Drivers in remote locations to ensure exceptional customer service to our clients. This includes interviewing for open positions, training, conducting audits, performance management, and more.

Key Responsibilities

Troubleshoot daily challenges to ensure routes are covered
Provide daily reports on service levels to Logistics Director
Manage productivity based on fleet metrics
Create and distribute necessary reports as requested by management
Assist Maintenance Manager in vehicle breakdown resolutions and preventative maintenance measures
Monitor daily delivery data to ensure compliance objectives are being met
Manage the vehicle fleet in assigned region to ensure delivery objectives are met
Monitor driver safety results and provide continuous coaching to your team
Ensure food safety temperature compliance
Plan route coverage to maximize client deliveries
Train, motivate, coach, and develop employees to drive safety, customer satisfaction, efficiency, performance, and compliance
Approve weekly timecards and resolve employee issues per Company policy
Evaluate training requirements and recommend additions/changes for new hires and existing drivers
Interview, hire, and terminate employees when needed
Track and document employee performance, and/or disciplinary actions, and conduct performance reviews to drivers as needed
Occasionally cover routes in emergency situations
Travel to route locations to evaluate drivers and ensure operational objectives are being met

Requirements

High School diploma or GED
Valid Driver's License and clean Motor Vehicle Record
Minimum 2 years previous supervisory level experience
Willingness and ability to respond to issues that arise outside of normal business hours
Proficient in Microsoft Office
Sincerity and passion about helping people
Strong, concise, clear, and professional communication skills
Ability to manage time, multi-task, and make quick decisions in changing circumstances

About Mom's Meals

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge, and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you. We are a family-operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.
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