Senior Customer Accounts Manager
5 days ago
The Senior Customer Accounts Manager plays a critical role in building and maintaining strong relationships with Central Coast Community Energy's key customer accounts and municipal customers. This position requires a high level of customer satisfaction and retention, as well as a deep understanding of customer needs related to 3CE's energy programs.
Key Responsibilities- Manage strategic accounts, including large commercial, industrial, and municipal customers.
- Primary point of contact for key commercial accounts during 3CE's enrollment of new customers.
- Stay informed and educated about current and upcoming rate structures and tariffs relative to commercial, industrial, and municipal customers.
- Responsible for the retention of key commercial customers within assigned service area.
- Identify, advocate for and support the implementation of solutions to deficiencies in the services provided to 3CE's customers.
- Provide updates regarding both 3CE and broader Community Choice Aggregation operations to key account staff and others as needed.
- Identify and recommend solutions to increase customer retention and customer satisfaction with 3CE services and tariffs.
- Conduct customer follow-up as needed, including providing cost comparisons for strategic accounts.
- Provide support and guidance for Account Representatives and other staff on account or program-related issues.
- Bachelor's degree from an accredited college or university in Business Administration, Engineering, Communications or a related field.
- Four (4) years of experience in Account Services, energy industry operations, and/or commercial account management, Business-to-Business Sales.
- Possession and continued maintenance of a valid class C California driver's license, safe driving record and evidence of insurance.
- Bilingual in English and Spanish is highly desirable.
3CE offers a competitive benefits structure to its full-time employees, including 10% Employer Contribution and 10% Employee Contribution to 401(a) Retirement, Health Premiums Contribution, Flexible Spending Account, Employer Contribution to Heath Reimbursement Account, Short & Long Term Disability, Group Life, Employee Assistance Program, Paid Time Off (PTO), Paid Holidays, Cell Phone Stipend, and Paid Family Leave Wage Replacement of 12 Weeks After One Year of Employment.
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Senior Customer Accounts Manager
3 days ago
Monterey, California, United States Central Coast Community Energy Full timeAbout the PositionThe Senior Customer Accounts Manager is responsible for building and nurturing lasting relationships with Central Coast Community Energy's key customer accounts and municipal customers. This role ensures customer satisfaction and retention, understanding key account customer needs related to 3CE's energy programs.Key ResponsibilitiesManage...
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Senior Customer Accounts Manager
3 days ago
Monterey, California, United States Central Coast Community Energy Full timeAbout the PositionThe Senior Customer Accounts Manager plays a critical role in building and maintaining lasting relationships with Central Coast Community Energy's key customer accounts and municipal customers.This position requires a strong understanding of customer needs and a proven ability to identify and address systemic customer relationship...
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Senior Customer Accounts Manager
3 weeks ago
Monterey, California, United States central coast community energy Full timeAbout the PositionCentral Coast Community Energy is seeking a Senior Customer Accounts Manager to join our team. As a key member of our Customer Accounts and Services department, you will be responsible for building and nurturing lasting relationships with our key customer accounts and municipal customers.The ideal candidate will have a strong background in...
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Senior Accountant
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