Senior Customer Accounts Manager

22 hours ago


Monterey, California, United States central coast community energy Full time
About the Position

Central Coast Community Energy is seeking a Senior Customer Accounts Manager to join our team. As a key member of our Customer Accounts and Services department, you will be responsible for building and nurturing lasting relationships with our key customer accounts and municipal customers.

The ideal candidate will have a strong background in account management, customer service, and communication. You will be responsible for ensuring customer satisfaction and retention, understanding key account customer needs related to our energy programs, and maintaining positive relationships with all 3CE customers.

You will also support the Manager of Customer Accounts and Services in strategic outreach to 3CE's municipal partners, large customers, and other customer engagement related to billing operations within the assigned service area.

Key Responsibilities
  • Manage strategic accounts, including large commercial, industrial, and municipal customers
  • Primary point of contact for key commercial accounts during 3CE's enrollment of new customers
  • Stay informed and educated about current and upcoming rate structures and tariffs relative to commercial, industrial, and municipal customers
  • Responsible for the retention of key commercial customers within assigned service area
  • Identify, advocate for and support the implementation of solutions to deficiencies in the services provided to 3CE's customers
  • Provide updates regarding both 3CE and broader Community Choice Aggregation operations to key account staff and others as needed
  • Identify and recommend solutions to increase customer retention and customer satisfaction with 3CE services and tariffs
  • Conduct customer follow-up as needed, including providing cost comparisons for strategic accounts
  • Provide support and guidance for Account Representatives and other staff on account or program-related issues
Requirements
  • Bachelor's degree from an accredited college or university in Business Administration, Engineering, Communications or a related field
  • Four (4) years of experience in Account Services, energy industry operations, and/or commercial account management, Business-to-Business Sales
  • Possession and continued maintenance of a valid class C California driver's license, safe driving record and evidence of insurance
  • Highly Desirable: Bilingual in English and Spanish
About Us

Central Coast Community Energy (3CE) is a Community Choice Aggregation agency established by local communities to source clean and renewable electricity for customers in Monterey, San Benito, Santa Cruz, San Luis Obispo, and Santa Barbara counties.

3CE's board of directors represents local city and county governments throughout the Central Coast. 3CE is committed to reducing greenhouse gas emissions through local control of utility-scale renewable electricity generation provided at competitive rates and the implementation of innovative energy programs that facilitate the electrification of transportation and built environments.

3CE promotes long-term electric rate stability and energy security while reducing reliance on fossil fuels and stimulating the local economy. 3CE is dedicated to serving the unique needs of our diverse community and achieving economic and environmental benefits through the advancement of renewable energy.

Benefits
  • 10% Employer Contribution and 10% Employee Contribution to 401(a) Retirement
  • Health Premiums Contribution
  • Flexible Spending Account
  • Employer Contribution to Heath Reimbursement Account
  • Short & Long Term Disability
  • Group Life
  • Employee Assistance Program
  • Paid Time Off (PTO)
  • Paid Holidays
  • Cell Phone Stipend
  • Paid Family Leave Wage Replacement of 12 Weeks After One Year of Employment

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