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Service Manager

1 month ago

St Louis, Missouri, United States Goodyear Full time
Job Summary

As a Service Manager at Goodyear, you will be responsible for leading the service department and ensuring customer satisfaction. You will assist technicians in daily work routines and help achieve sales, units, and profit objectives.

Key Responsibilities
  • Assist Center Manager in achieving sales, units, and profit objectives
  • Ensure proper service estimates are delivered to customers
  • Quote tire prices accurately, including trade-ins
  • Complete work orders, PM checklists, and other paperwork effectively and efficiently
  • Responsible for efficiently processing billing
  • Control and protect company assets by maintaining awareness of inventory levels
  • Provide "Service Excellence, Always" to meet service goals and customer needs
  • Assist Center Manager with hiring, training, and managing associates
  • Train new and existing associates
  • Communicate specific work assignments and responsibilities to associates
  • Assist Center Manager in ensuring proper staffing levels with qualified personnel
  • Assist associates in technical areas as needed
  • Facilitate effective communication throughout the center by working closely with the Center Manager
  • Operate the Service Department as an accident-free/safe workplace
Requirements
  • Minimum 2 years management experience
  • Prior commercial tire experience
  • Must be willing to work scheduled shifts, including nights and weekends
  • Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements
  • Be at least 21 years of age
  • No relocation is being offered for this position
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future