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Medical Support Specialist

2 months ago

Madera, California, United States Camarena Health Full time
Job Summary

Camarena Health is seeking a highly skilled and compassionate Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support to our patients and healthcare providers.

Key Responsibilities
  • Patient Care
    • Respond to and connect effectively with patients, treating them with respect and providing the quality of care they expect and deserve.
    • Properly identify patients and listen attentively to their visit complaints, recording all data accurately and with the highest quality in the Electronic Health Records computer system.
    • Collect and document patients' basic health information, including height, weight, and vital signs for providers during examinations.
    • Answer phone calls and deliver messages to staff members.
  • Patient Flow
    • Maintain effective smooth patient flow (within site or suite) and assist MA's at other pods as needed with patient work up or dismissal.
    • Use software locator consistently when rooming patients and use scheduler to flow them out.
    • Utilize software locator to monitor flow simultaneously at all sites and take the initiative to cover as needed.
  • Clinician Support
    • Work in conjunction with providers for walk-in patients, obtaining and documenting patient chief complaint and presenting to provider to determine if patient is to be seen or needs to be referred out.
    • Help providers maintain pace by keeping them informed of patients that are ready.
    • Prepare and set up patients for exams according to providers' expectations.
  • Intake Facilitation
    • Greet patients and direct them to the appropriate exam room or registration window.
    • Educate clients on the services provided by the clinic and the programs available that help with the cost for health services.
    • Assure and/or complete enrollment and verify all financial coverage's, emphasizing third-party enrollment and including any discount programs available through the health center.
  • Scheduling and Payment Collection
    • Manage and maintain patient appointments, scheduling according to standard for all services and staff as assigned.
    • Interact supportably with patients regarding procedures for available services, orienting patients to required information needed at time of service for optimum care.
  • Teamwork
    • Show consideration through consistent participation, being ready at work on time and consistently prepared.
    • Maintain confidentiality in essential matters, such as patient information and personal issues.
  • Infection Control and Maintenance of Medical Equipment
    • Practice universal precaution per protocol and keep work areas clean and clutter-free.
    • Disinfect, sterilize, and autoclave medical equipment according to guidelines.
Requirements
  • Education
    • High School Diploma or GED.
    • Certification as Medical Assistant or prior experience.
    • CCMA Certification or equivalent preferred.
  • Prior Experience
    • Previous experience in a healthcare setting as a Medical Assistant preferred.
  • Skills
    • Bilingual (English/Spanish) preferred.
    • Quickly build and maintain rapport with patients, providers, and staff of differing backgrounds; team player.
    • Flexible: learn to function at all facilities.
    • Demonstrated good problem-solving skills.
    • Demonstrates or develops intermediate computer skills.
    • Telephone courtesy.
    • Customer-service oriented.
    • Proficient with modern office practices and procedures, including email.
    • Attention to detail and excellent follow-through on work tasks.
    • Able to handle multiple tasks with perseverance and patience.
  • Physical Requirements
    • Must be able to move up to 20 pounds and push up to 50 pounds (on wheels).
    • Must be able to hear adequately to auscultate B/P's and be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
    • Must be able to have vision that is adequate to read increments of tuberculin/insulin syringe accurately, read memos, a computer screen, personnel forms, and clinical and administrative documents.
    • Must have high manual dexterity.