Customer Onboarding Specialist

7 days ago


Miami, United States Vensure Employer Services Full time
Job Summary

We are seeking a highly skilled Customer Onboarding Specialist to join our team at Vensure Employer Services. As a key member of our team, you will be responsible for guiding hotel clients through their transition from traditional methods to our innovative digital platform.

Key Responsibilities
  • Educating Customers: Provide in-depth training and support to ensure customers maximize the benefits of our platform.
  • Onboarding Meetings: Conduct comprehensive onboarding meetings, company presentations, and product demos to ensure a seamless transition.
  • Issue Resolution: Identify and resolve any issues that may hinder customer success, including product implementation, support, and knowledge gaps.
  • Relationship Building: Foster strong relationships with customers across diverse organizational levels, understanding their goals and challenges.
  • Success Planning: Collaborate with customers to develop and implement success plans, including Executive Business Reviews.
  • User Education: Educate customers on how to maximize the features and benefits of our platform.
  • Feedback and Improvement: Gather and relay customer feedback to internal teams, driving process improvements and enhancing the customer journey.
Requirements
  • Experience: 2-3 years in a Customer Success or Customer Onboarding role.
  • Skills: Demonstrated capability in nurturing customer relationships, managing service lifecycles, and guiding customers to maximize product utility.
  • Education: Bachelor's Degree or equivalent experience.


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