Sales and Service Director

4 days ago

Huntington Beach, California, United States Sephora Full time
Job Overview

As a Sales and Service Leader at Sephora, you will play a key role in delivering exceptional customer experiences and driving sales growth. You will be responsible for leading a team of sales and service professionals, providing guidance and support to ensure they excel in their roles. If you have a passion for retail sales and services, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

Key Responsibilities:
  • Implementing Sales and Service Strategies: Develop and implement sales and service strategies that meet Sephora's standards and drive customer engagement.
  • Team Leadership and Development: Lead and develop a team of sales and service professionals, providing coaching and guidance to ensure they achieve their goals.
  • Client Service and Sales Execution: Execute Sephora's client service model and sales strategies, driving customer loyalty and sales growth.
  • Compliance and Quality Assurance: Ensure compliance with Sephora's standards and maintain a professional environment.
  • Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Qualifications/Experience:
  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills, ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.
What We Offer:
Diversity, Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored.
Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here
$31.85/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. This flexibility allows you to balance your work schedule with other commitments. This could be a steppingstone into a more permanent position if you are looking for more in the future.
Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.
Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
*This job will be posted for a minimum of 5 business days.

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