Customer Service Associate

2 days ago


Roanoke, Virginia, United States Betsy Thomas - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Betsy Thomas - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and policy information.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
  • Process insurance claims efficiently and effectively, following up with clients to ensure satisfaction.
  • Maintain accurate records of customer interactions, ensuring compliance with regulatory requirements.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results.
  • Previous customer service experience preferred, with a proven track record of success.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for advancement and professional growth.
  • Paid time off and a supportive work environment.

We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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