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Customer Service Leader

2 months ago

Roanoke, Virginia, United States Food Lion Full time
Job Summary

We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our Front End team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide fast, easy, flexible, and friendly service to customers
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual
  • Maximize sales through excellent customer service
  • Ensure store office functions are completed accurately and on time
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Perform the tasks of sales associate and customer lead as needed
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform and have a neat and clean appearance
  • Adhere to all company guidelines, policies, and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
Requirements
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Food Lion is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.