Front Desk Representative

2 months ago


Appleton, Wisconsin, United States Courtyard Appleton #1625 Full time
Job Summary

Courtyard Appleton #1625 is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure a smooth and efficient guest experience.
  • Knowledge and Skills: Possess a strong understanding of hotel operations, including front desk procedures, guest services, and hotel policies.
  • Technical Skills: Proficient in using hotel software and systems, including property management systems and point-of-sale systems.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, and a 401(k) retirement plan.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.


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