Service Operations Manager

3 weeks ago


West Chicago, Illinois, United States Sterling Engineering Inc. Full time

Job Summary: We are seeking a highly skilled Service Operations Manager to join our team at Sterling Engineering Inc. in West Chicago, IL.

About the Role: As a Service Operations Manager, you will be responsible for developing and managing production schedules for DCI activities based on customer order requirements. You will coordinate closely with mechanics and purchasing to ensure materials and resources are available to meet production goals and delivery deadlines.

Key Responsibilities:

  • Develop and Manage Production Schedules: Develop and manage production schedules for DCI activities based on customer order requirements.
  • Coordinate with Mechanics and Purchasing: Coordinate closely with mechanics and purchasing to ensure materials and resources are available to meet production goals and delivery deadlines.
  • Supervise Shop Personnel: Supervise shop personnel and manage external services required to complete DCI tasks.
  • Collaborate with Sales: Collaborate with Sales to understand specific DCI requirements.
  • Create Detailed Work Instructions: Create detailed DCI work instructions as needed, including pulling relevant drawings to support the process.
  • Communicate Effectively: Communicate effectively with shop mechanics, project engineers, and customers to discuss the condition of components and pumps.
  • Verify Paperwork and Documentation: Verify that all required paperwork and documentation are complete before releasing products from the shop.

Requirements:

  • Education: Associate or Bachelor's degree in Engineering, Engineering Technology, or Industrial Engineering; relevant technical training or equivalent work experience will be considered.
  • Manufacturing Knowledge: Basic understanding of manufacturing processes, including machining, welding, inspection, and assembly.
  • Material Planning Experience: Familiarity with Material Planning, Inventory Control, and Material Requirements Planning.
  • Communication Skills: Strong written and verbal communication skills with excellent interpersonal abilities; must be a motivated team player and skilled in building relationships.
  • Software Proficiency: Proficiency in Microsoft Outlook, Excel, Access, Word, and PowerPoint.

Estimated Salary: $77,000 - $112,000 per year, depending on experience and qualifications.

Location: West Chicago, IL



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