Bankruptcy Account Manager
3 weeks ago
The Bankruptcy Account Manager will be responsible for handling inbound and outbound calls for Westlake Financial Services' bankruptcy customers. This role requires excellent communication and problem-solving skills, as well as the ability to work under time constraints and daily deadlines. The ideal candidate will have a strong understanding of bankruptcy matters and be able to provide professional service to customers while maintaining compliance with strict bankruptcy guidelines.
Key Responsibilities:
• Handle sensitive high-volume inbound and outbound calls
• Accept bankruptcy customer payments
• Provide customers with accurate account information
• Maintain working knowledge of company products and services
• Transfer calls to appropriate departments or bankruptcy staff members
• Identify, research, and resolve customer concerns
• Document all accounts thoroughly
• Process bankruptcy validation requests, including Bankruptcy Review Requests
• Contact bankruptcy law firms to confirm attorney retention and/or bankruptcy filing
• Assist in preparing documents as necessary
• Properly code accounts as bankruptcy when identified
• Communicate professionally with internal and external customers, trustees, and attorneys
Requirements:
• Excellent communication, listening, and problem-solving skills
• Reliable attendance
• Proper grammar and email etiquette
• Ability to type a minimum of 35 WPM
• Ability to work under time constraints and daily deadlines
• Good interpersonal skills and teamwork awareness
• Bi-lingual (Spanish) is preferred
• Ability to understand complex bankruptcy matters
Benefits:
Westlake Financial Services offers a competitive compensation package, including medical, dental, and vision benefits, life insurance, and a 401(k) matching program. Additionally, employees are eligible for flexible spending accounts, employee stock ownership, and wellness programs. The company also offers career path opportunities, discounts on attractions, and a paid vacation and sick leave policy.
About Us:
Westlake Financial Services is a leading provider of sub-prime and non-prime automotive financing solutions. With a unique credit approval software and a network of 21,000 new and used car dealers throughout the United States, Westlake specializes in helping car dealerships sell cars. The company is headquartered in Southern California and has a central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success is built on a foundation of hard work, cultivation, and intuition, and the company continues to build and refine its services to meet the needs of its dealers and customers.
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