Executive Account Manager

12 hours ago

Schaumburg, Illinois, United States Paylocity Full time
Job Title: Executive Account Manager

Paylocity is a leading provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for modern workforces.

The company has gained recognition as one of the fastest-growing HCM software providers globally by delivering an intuitive, user-friendly product suite that automates and streamlines HR and payroll processes, attracts and retains talent, and fosters a strong workplace culture.

We prioritize our employees' growth and well-being, offering competitive benefits and perks, including medical, dental, vision, life, disability, and a 401(k) match, as well as support for personal and professional development.

As a key member of our operations team, you will play a vital role in shaping our award-winning technology company's success.

Job Summary:

The Executive Account Manager will provide exceptional support to our high-revenue clients, addressing their payroll/HR practices, software operations, and technical issues through telephone, email, and on-site interactions.

This role requires strong problem-solving skills, business acumen, and the ability to develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide professional, knowledgeable, and reliable service to clients, ensuring their satisfaction and loyalty.
  • Develop and maintain strong relationships with assigned clients, identifying their business objectives and aligning Paylocity solutions to meet their needs.
  • Apply critical thinking and problem-solving skills to research, troubleshoot, and resolve client issues, ensuring timely and effective solutions.
  • Conduct proactive meetings with clients to identify business needs and maintain high satisfaction levels.
  • Maintain expert-level knowledge of Paylocity products and partnerships to ensure clients realize the maximum benefit of our system.
  • Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
  • Assist with special projects as assigned and work overtime as needed, especially during year-end.
Requirements:
  • Bachelor's degree or applicable client services/industry experience.
  • Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator.
  • Prior experience in project management or problem-solving preferred.
  • Experience in a help desk environment or software support highly desirable.
  • Computer skills, including Windows and MS Office programs required.
  • Customer service focused, with strong communication and listening skills.
  • Strong problem-solving/analytical ability, mathematical aptitude, and team orientation.
  • Ability to manage change, dependability, attention to detail, and time management.
Preferred Skills:
  • Self-starter with the ability to handle multiple projects at once.
  • Excellent writing skills for business communications.
  • Strong interpersonal skills to communicate effectively with diverse personalities and work across the organization to resolve issues.
  • Able to identify strengths and weaknesses of solutions or approaches to problems.
  • Able to deliver accurate information within required deadlines.

Paylocity is an equal-opportunity employer, committed to diversity and inclusion. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

We actively cultivate diversity through employee resource groups, employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

This role can be performed from any office in the US. The pay range for this position is $47,843 - $80,000/yr, with an annual restricted stock unit grant based on individual performance, in addition to a full range of benefits outlined here.

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