Dining Room Supervisor

7 days ago

Albuquerque, New Mexico, United States Morada Albuquerque Full time
Job Description

Overview

Morada Albuquerque is seeking a highly skilled Culinary Services Supervisor to oversee the operations of our dining room. As a key member of our team, you will be responsible for ensuring exceptional customer service, maintaining high standards of food quality and safety, and promoting a positive dining experience for our residents.

Key Responsibilities

  • Assist the Area Director of Culinary Services in overseeing the daily operations of the dining room, including supervising and assisting dining services team members.
  • Maintain a customer-focused attitude at all times, managing traffic flow, and balancing serving responsibilities among food servers.
  • Ensure visibility during mealtimes by seating and greeting residents, addressing concerns, and ensuring their needs are met.
  • Prepare schedules and assign tasks to wait staff, including assigning tables and closing duties.
  • Ensure uniform and personal appearances meet standards, customer service, and proper food handling techniques.
  • Train wait staff on operating procedures and menu education.
  • Promote customer engagement activities and interact with residents during mealtimes to monitor resident satisfaction or concerns about food service and develop plans to address as appropriate.
  • Facilitate highest quality and safety practices in all Food & Beverage sanitation standards and service to residents in the dining room.
  • Maintain sanitation and control standards in the dining room and wait stations.
  • Ensure standards of cleanliness, hygiene, proper attire, and health standards are maintained at all times by food service dining team.
  • Operate in compliance with State and federal government laws.
  • Monitor and evaluate food quality for presentation, temperature, and serving portion size. Provide leadership and communicate with food kitchen personnel for adjustments and share resident feedback.
  • Monitor and evaluate table service adequacy for timing, etiquette, and thoroughness; provide service hospitality training and adjustments as appropriate.
  • Monitor and adjust resident's accounts for meal and charge accuracy.
  • Ensure floor charts and tables are set up correctly.
  • Assist servers as needed with table service.
  • Assist with ordering in specific assigned areas and maintain budgetary compliance.
  • Assist Director with timekeeping procedures and practices, as needed.

Requirements

  • High school diploma or equivalent.
  • Two (2) years' experience in fine dining.
  • Dining Room Supervisory experience preferred.
  • Must be able to work a flexible schedule, including nights and weekends.
  • Excellent communication, organization, and customer service skills.

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