ServiceNow Platform Architect

2 days ago

Topeka, Kansas, United States Cherokee Nation Businesses Full time

Job Description:

Cherokee Nation Businesses is seeking a highly skilled ServiceNow Platform Architect to join our team. As a key member of our organization, you will be responsible for leading the delivery of ServiceNow-based projects, analyzing business needs, and defining integration requirements.

Responsibilities:

  • Collaborate with internal and external stakeholders to analyze business needs and define integration requirements.
  • Lead the delivery of ServiceNow-based projects.
  • Create technical solutions at an architectural level.
  • Maintain comprehensive knowledge of platform capabilities and act as a subject matter expert.
  • Study, analyze, and understand the complexities of ServiceNow modules such as ITSM, ITOM, HAM, SAM, Discovery, and CMDB.
  • Create and maintain technical documentation, including system architecture diagrams, process flows, and configuration guides.
  • Preside over design configuration decisions to ensure a seamless user experience aligned with the platform design strategy.
  • Lead the ideation and technical development of innovative solutions to streamline the integration of ServiceNow and other third-party applications.
  • Develop advanced JavaScript solutions and utilize flows and actions in Flow Designer on the ServiceNow platform.
  • Develop custom widgets and extend out-of-the-box widgets using Service Portal and AngularJS, including utilizing third-party libraries within ServiceNow.
  • Exhibit excellent troubleshooting skills and influence stakeholders and team members in a consultative manner.
  • Utilize bi-directional ServiceNow API capabilities (REST/SOAP), including scripted REST APIs.
  • Possess a fundamental understanding of ITSM, ITIL, HAM, SAM, Discovery, CMDB, and overall platform knowledge.

Requirements:

  • 6+ years of experience working with internal and external stakeholders, analyzing business needs, and defining the integration requirements.
  • 6+ years of experience leading the delivery of ServiceNow-based projects.
  • 6+ years of experience creating technical solutions at an architectural level.
  • 6+ years of experience maintaining a comprehensive knowledge of platform capabilities and acting as a subject matter expert.
  • 6+ years of experience studying, analyzing, and understanding the current ServiceNow modules and its complexities for example ITSM, ITOM, HAM, SAM, Discovery, and CMDB.
  • 6+ years of experience creating and maintaining technical documentation, including system architecture diagrams, process flows, and configuration guides.
  • 6+ years of experience presiding over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy.
  • 6+ years of experience leading ServiceNow in the ideation and technical development of innovative solutions to streamline integration of ServiceNow and other 3rd Party applications.
  • 6+ years of experience on the ServiceNow as a Developer with advanced JavaScript development as well as skills creating and utilizing flows and actions in Flow Designer.
  • 6+ years of experience in Service Portal and AngularJS including custom widget development, extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow.
  • 6+ years of experience with excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • 6+ years of experience with utilizing bi-directional ServiceNow API capabilities (REST/SOAP) including scripted REST APIs.
  • 6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB, and overall platform knowledge.

Preferred:

  • 6+ years of experience with Experience patching and upgrading (mid server and instances).
  • 6+ years of experience with fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.
  • 6+ years of experience with the LDAP (Active Directory) integration with ServiceNow.

Company Information:

Cherokee Nation Businesses is a part of Cherokee Federal, the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit https://www.cherokee-federal.com/.

Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

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