Technical Support Specialist and Systems Administrator

2 weeks ago

Norfolk, Virginia, United States Ironclad Defense Works Full time
Descripción del Trabajo

Oportunidad Laboral: Especialista en Soporte Técnico y Administrador de Sistemas


Ubicación: No especificada
Tipo: Contrato de Precio Fijo de Nivel de Esfuerzo
Duración: Período Base y Opciones Anuales

Acerca del Rol:
Ironclad Defense Works está en búsqueda de un profesional calificado para unirse a nuestro equipo como Especialista en Soporte Técnico y Administrador de Sistemas. Este puesto será responsable de la administración y operación de sistemas avanzados de aprendizaje distribuido y gestión de contenido. El candidato exitoso se encargará de la gestión de cuentas de sistema, brindando soporte técnico y asegurando la seguridad y funcionalidad del sistema.

Responsabilidades Clave:

  • Gestión de Cuentas: Evaluar y aprobar nuevas solicitudes de cuentas en los sistemas de aprendizaje, asegurando el cumplimiento de los requisitos establecidos.
  • Soporte Técnico: Proporcionar asistencia técnica a través de diversos canales, abordando problemas de los usuarios relacionados con la creación de cuentas y el acceso a cursos.
  • Mantenimiento del Sistema: Colaborar con otros departamentos para la carga y prueba de contenido, manteniendo la integridad del material y apoyando la personalización para diversas comunidades.
  • Conciencia de Ciberseguridad: Monitorear y abordar posibles problemas de ciberseguridad para prevenir accesos no autorizados y garantizar la integridad del sistema.
  • Informes: Generar informes y métricas de los sistemas de gestión de aprendizaje y otras herramientas según sea necesario.

Calificaciones:

  • Experiencia: Mínimo de 3 años de experiencia como administrador de sistemas para plataformas de aprendizaje en línea y gestión de contenido.
  • Habilidades Técnicas: Dominio de software de seguimiento de soporte técnico y sistemas de gestión de tickets.
  • Ciberseguridad: Conocimiento de cuestiones cibernéticas y medidas para proteger la seguridad del sistema y la red.
  • Educación: Formación técnica en ciencias computacionales o un campo relacionado.
  • Idioma: Dominio del inglés (escrito y oral).
  • Autorización de Seguridad: Se requiere una autorización de seguridad de nivel adecuado.

Proceso de Solicitud:
Los candidatos interesados deben presentar un currículum detallado y una carta de presentación que resalte su experiencia y calificaciones relevantes.

Nota: Esta posición está abierta a ciudadanos de naciones aliadas.

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