Guest Service Representative

4 days ago

Duluth, Georgia, United States Fairfield Inn & Suites Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Fairfield Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable stay for our guests.

Key Responsibilities
  • Register guests, provide room assignments, and maintain guest privacy
  • Promote and sell hotel services and amenities
  • Encourage repeat business by offering to take future reservations and providing recommendations for alternate same-brand products
  • Be aware of potential sales leads and contacts through guest interaction, reporting information to the appropriate individual
  • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
  • Check all credit cards for validity before the end of the shift
  • Learn and utilize the Property Management System (PMS)
  • Ensure all cash, check, and miscellaneous departments are in balance at shift end
  • Assist in other areas, such as F&B, cleanliness of property, and guest satisfaction
Requirements
  • Experience in service, sales, telesales, or guest relations type of industry is helpful, but not mandatory
  • Ability to perform major life activities, including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
  • Must be able to stand for eight hours, bend, stretch, reach
  • Must be able to see and hear
  • Must be able to speak and read English, with the ability to communicate in another language being helpful
Working Conditions

Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Advancement Opportunities

The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion. Once that is achieved, the individual may be considered for an AGM or GSM position should one become available.

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