Customer Service Operations Manager
7 days ago
We are seeking a highly skilled Customer Service Operations Manager to join our team at Glen Raven.
About UsGlen Raven is a leading manufacturer of high-quality textiles, serving some of the world's most trusted brands. We are proud to weave connections worldwide and strive for innovative growth throughout the company.
Job SummaryThis role will be responsible for analyzing customer service operations and developing strategies to improve productivity and customer satisfaction levels. The ideal candidate will have excellent analytical skills, strong communication abilities, and experience in process improvement.
Key Responsibilities:- Analyze customer service department operations and provide recommendations for improvement.
- Develop and maintain standard operating procedures and performance measures for customer service functions.
- Manage product specification process and respond to customer/sales requests.
- Support order allocation process and systems, investigating and improving inventory allocation to enhance service and reduce losses.
- Locate and define new process improvement opportunities.
- Work with IT group to review and enhance processes used by customer service.
- Lead and oversee special projects assigned by Director or Supply Chain VP.
- Assist with training employees on systems and procedures.
- 4-year college degree.
- 3-5 years of prior customer service experience.
- 2-4 years analytics experience.
- Computer proficiency with email, spreadsheets, word processing, and other Windows-based software.
- Exceptional attention to detail and ability to prioritize and work under pressure.
- Exceptional verbal, written, and interpersonal communication skills.
- Health, dental, and vision benefits.
- Short-term and long-term disability.
- 401(k) retirement plan and pension plan.
- Wellness program.
- Vacation and holiday pay.
We offer a competitive salary range of $80,000 - $110,000 per year, based on experience.
Glen Raven is an equal opportunity employer and welcomes diverse voices and solutions-driven ideas.
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