Customer Service Representative

4 days ago


Boston, Massachusetts, United States DraftKings Full time
About the Role

We're seeking a highly skilled Customer Experience Associate to join our team at DraftKings. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting the DraftKings brand.

Key Responsibilities
  • Provide top-notch customer service through product knowledge, problem-solving, and research skills.
  • Manage high-quality communications with customers across various channels.
  • Meet qualitative and productivity KPI expectations, such as quality of customer interactions, average handle time, and adherence to shift.
  • Promote the DraftKings brand through conflict resolution and effective communication skills.
  • Advocate for our players to help grow the business.
  • Become licensed in multiple states to assist customers across platforms.
Requirements
  • College degree or equivalent work experience.
  • Prior online customer support or transferable experience.
  • Ability to work weeknights and weekends due to varying shifts between 6:00 am and 12:00 am.
  • Proficiency with Zendesk or other ticketing processor systems and Microsoft Office product suite.
  • Polite, attentive, and friendly demeanor.
  • Must be at least 21 years of age due to state licensing requirements.


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