Customer Service Representative
3 weeks ago
Key Responsibilities:
- Assist customers with inquiries, complaints, and policy changes.
- Provide accurate and timely information regarding insurance products and services.
- Process policy applications, renewals, and cancellations.
- Handle billing and payment inquiries.
- Resolve customer issues and complaints in a professional and efficient manner.
- Collaborate with team members to ensure customer satisfaction.
- Maintain accurate customer records and update information as needed.
- Follow company policies and procedures to ensure compliance with insurance regulations.
- Stay updated on industry trends and changes in insurance policies.
- Continuously improve knowledge and skills through training and development opportunities.
About State Farm Insurance:
State Farm Insurance is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and providing comprehensive coverage solutions.
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