Customer Service Representative

3 weeks ago


Jackson, Michigan, United States State Farm Insurance Full time

Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.
  • Continuously improve knowledge and skills through training and development opportunities.

About State Farm Insurance:

State Farm Insurance is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and providing comprehensive coverage solutions.



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