Cybersecurity Support Specialist

4 weeks ago


San Antonio, Texas, United States ISHPI Information Technology Full time

Job Summary:

ISHPI Information Technology is seeking a Cybersecurity Support Specialist to join our team. As a key member of our IT Support team, you will provide technical assistance and support to end-users for hardware, software, and systems through phone, email, or chat.

Responsibilities:

  • Answer questions, analyze problems, and provide technical assistance and support to end-users.
  • Resolve computer software and hardware problems of users and act as a contact for users having problems using computer software, hardware, and operating systems.
  • Act as the escalation path to resolve moderate to highly complex technical issues.
  • Provide support for call overflow during peak time or reduced staff during off-peak hours.

Qualifications:

  • Accredited BS degree or higher and four (4) years of progressive experience demonstrating the required proficiency.
  • Active DoD M IAT Level II certification such as Comptia Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND SSCP, or higher level.
  • Clearance Requirement: Selected candidate must be a U.S. Citizen and be able to obtain and maintain required security clearance.

About ISHPI:

ISHPI Information Technology is a recognized industry leader in providing Cybersecurity support and consulting services to our Federal agency and Department of Defense partners.



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