Cybersecurity Support Specialist
4 weeks ago
Job Summary:
ISHPI Information Technology is seeking a Cybersecurity Support Specialist to join our team. As a key member of our IT Support team, you will provide technical assistance and support to end-users for hardware, software, and systems through phone, email, or chat.
Responsibilities:
- Answer questions, analyze problems, and provide technical assistance and support to end-users.
- Resolve computer software and hardware problems of users and act as a contact for users having problems using computer software, hardware, and operating systems.
- Act as the escalation path to resolve moderate to highly complex technical issues.
- Provide support for call overflow during peak time or reduced staff during off-peak hours.
Qualifications:
- Accredited BS degree or higher and four (4) years of progressive experience demonstrating the required proficiency.
- Active DoD M IAT Level II certification such as Comptia Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND SSCP, or higher level.
- Clearance Requirement: Selected candidate must be a U.S. Citizen and be able to obtain and maintain required security clearance.
About ISHPI:
ISHPI Information Technology is a recognized industry leader in providing Cybersecurity support and consulting services to our Federal agency and Department of Defense partners.
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