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**Dunkin' Donuts Franchise Manager**
2 months ago
About Us
Dunkin' Donuts is a leading baked goods and coffee chain, serving millions of customers daily. Our company is a locally owned and operated franchise, with a fast-paced and high-energy environment where you get to interact with loyal customers every day.
Job Summary
We are seeking a skilled Restaurant Operations Manager to join our team. As a Restaurant Operations Manager, you will be responsible for maintaining a customer service focus, passion for results, and a desire to develop a great team. You will lead by example, demonstrating strong leadership skills, and ensuring the success of our restaurant.
Key Responsibilities
- Arrive on time and maintain a high level of energy and enthusiasm throughout your shift.
- Provide exceptional customer service, ensuring that every guest has a positive experience.
- Anticipate and resolve customer complaints in a professional and courteous manner.
- Lead by example, demonstrating strong leadership skills and a commitment to excellence.
- Develop and implement strategies to improve restaurant performance and customer satisfaction.
- Recruit, train, and develop a high-performing team, ensuring that every employee has the skills and knowledge needed to succeed.
- Manage inventory, labor, and other operational aspects of the restaurant, ensuring that we are running efficiently and effectively.
- Collaborate with other departments to ensure seamless execution of company initiatives and promotions.
- Stay up-to-date on company policies, procedures, and initiatives, and ensure that they are implemented consistently across the restaurant.
Requirements
- Previous managerial experience in the food service industry, preferably in a fast-paced environment.
- Strong leadership skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with employees, customers, and other stakeholders.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits
- Full and part-time hours available.
- Company-matched 401(k) plan.
- Full-time employees are eligible for health benefits.
Company Information
Dunkin' Donuts is a leading baked goods and coffee chain, with a rich history dating back to 1950. Our company is committed to serving high-quality products and providing exceptional customer service to our guests.
