Membership Experience Coordinator
6 days ago
The Troon Golf resort is seeking a highly skilled Membership Experience Coordinator to provide exceptional service to its members. This role offers a competitive salary of $45,000 - $55,000 per year, depending on experience.
Job Summary:We are looking for a detail-oriented individual who can perform various secretarial duties for the department manager, including filing, answering phones, and taking messages. The ideal candidate will also have excellent communication skills and be able to assist the general public with information about the department and/or facility.
Main Responsibilities:- Perform secretarial duties such as filing, answering phones, and taking messages.
- Assist with clerical tasks including typing, copying, and composing routine correspondence.
- Distribute daily mail and maintain a well-organized filing system.
- Create and maintain dining reservations for members.
- Provide excellent customer service by answering phone calls and assisting guests with information about the department and/or facility.
- Prepare summaries and reports as needed.
- Complete special projects and related duties assigned by the department manager.
- Audit and accurately post all charges to guest's bills.
- Ensure seamless check-in and check-out processes for members based on established procedures.
- Promote activities and special events at the facilities to enhance the member experience.
- Provide accurate and complete information about the resort and surrounding area to guests.
- Answer guest questions and provide directions as needed.
- Accountable for all cash, checks, and credit card receipts.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong organizational and time management skills.
- High school diploma or equivalent required; some college education preferred.
Troon Golf offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development within our organization.
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