Automotive Experience Coordinator

2 days ago


Naples, Florida, United States The Boyd Group Full time

Compensation Details
$17-$20 per hour, based on experience and qualifications.

About This Role

This Customer Service Representative position plays a vital role in our Repair Facility Team at The Boyd Group. We are looking for someone who can provide exceptional customer experiences while ensuring seamless interactions with customers and insurance companies.

Responsibilities include:

  • Executing our WOW plan consistently.
  • Scheduling appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule.
  • Retrieving insurance assignments promptly and obtaining necessary repair authorization documentation.
  • Creating RO work packets with QC checklists, work orders, parts lists, and windshield tags.
  • Recording communication with customers or insurance partners during repairs using CCC One notes.
  • Confirming car rental information and updating CCC One with rental car usage details.
  • Managing ARMS daily to match vehicles in the system.

What We Offer

  • A competitive salary range of $17-$20 per hour.
  • A dynamic work environment with opportunities for growth and development.
  • The chance to be part of a talented team committed to delivering exceptional customer experiences.


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